Kevin and Greg share their thoughts on how they handle refunds and cancellations, and what operators can do to provide a better customer experience. Some of the things you'll hear about in this episode include...
- Why negotiating with customers on refunds can often save you time and money.
- How your cancellation policy can hurt bookings if too aggressive.
- What to do when bad weather cancel's a trip.
- What Kevin thinks of customers who disregard cancellation policies.