Customer Feedback Shows

In this episode, the guys sit down with Shea Unti, CEO of Buoy. Insurance can be one of the most confusing and most important parts of running a watersports business. The guys discuss how the marine insurance landscape is evolving and what operators need to know to better protect their businesses. From his journey through yacht management, Boatsetter, and now leading an innovative insurance platform, Shea shares practical insights on risk management, compliance, embedded insurance, and how techn...

In this episode, the guys sit down with Nikki DuBois, founder of Boomerang Boat Tours in Washington, DC. She shares her remarkable journey from high school teacher to owner of a thriving multi vessel charter operation. Nikki discusses how she identified market opportunities, evolved from party buses to party boats, and built a business that now operates successfully with remote ownership. The conversation dives into critical topics for watersport operators, including cashless operations, prevent...

In this episode, the guys share stories from Kevin’s unforgettable trip to Japan. Then they take a deep dive into how AI is rapidly transforming the travel and tour industry. The conversation focuses on what watersport operators need to do right now to stay competitive, from tracking conversion rates and maximizing phone sales to adapting for AI driven search platforms like ChatGPT and Google Gemini. The hosts explain why traditional SEO and paid ads are becoming less effective, how platforms li...

In this episode, the guys dive into the often overlooked realities of addiction and mental health in the watersports industry. They unpack how environment, personality, and daily habits can quietly limit both personal well being and business growth. The guys explore the difference between physical and psychological addiction, why industry culture can reinforce unhealthy patterns, and how many operators unknowingly hit a ceiling because of lifestyle choices rather than market conditions. They bre...

In this episode, the guys sit down with Kevin Walsh to break down how AI and telematics are quickly becoming must have tools for watersport operators looking to run tighter, safer, and more profitable fleets. The guys unpack how platforms like Boat Fix give you real time visibility into your boats tracking engine hours, usage patterns, battery health, and more so you can stay ahead of maintenance, reduce downtime, and make smarter operational decisions. They also dive into how this data is start...

[SPONSORS] - This show is sponsored by Take My Boat Test and WaveRez. Show Links: Website: https://www.watersportpodcast.com Facebook Page: https://www.facebook.com/awgpodcast Facebook Group: https://www.facebook.com/groups/1155418904790489 Instagram: https://www.instagram.com/awg_podcast/

In this episode, the guys chat with Morgan Frayser, Co Owner of Slick Rock Off Road Rental. He shares what it’s like running a family owned off road rental business in one of the most challenging tourism environments in the country. From navigating a crushing 32% local tax burden to dealing with activist groups pushing for restrictions, Morgan reveals how politics, regulation, and environmental pressures shape adventure tourism. He also shares stories of rescue missions and the steep insurance h...

In this episode, the guys chat with Steve Edwards, CEO of AAMP Agency. They reflect on the start of the 2025 season, what they have seen and what they expect. Then they give their thoughts on the future of all businesses with AI more prevalent than ever before. [SPONSORS] - This show is sponsored by Take My Boat Test and WaveRez. Show Links: Website: https://www.watersportpodcast.com Facebook Page: https://www.facebook.com/awgpodcast Facebook Group: https://www.facebook.com/groups/1155418904...

In this episode, the guys chat about Kevin's new book "From Mate to Millionaire". Greg interviews Kevin to ask him all about his time as an author. Kevin shares insights on his new book, and how deep he had to get to write it. [SPONSORS] - This show is sponsored by Take My Boat Test and WaveRez. Show Links: Website: https://www.watersportpodcast.com Facebook Page: https://www.facebook.com/awgpodcast Facebook Group: https://www.facebook.com/groups/1155418904790489 Instagram: https://www.insta...

The guys talks about a common problem in the industry: an influx of new operators who lack the necessary experience and skills to run their businesses effectively. [SPONSORS] - This show is sponsored by Conversion Assist, Take My Boat Test, and WaveRez. Show Links: Website: https://www.watersportpodcast.com Facebook Page: https://www.facebook.com/awgpodcast Facebook Group: https://www.facebook.com/groups/1155418904790489 Instagram: https://www.instagram.com/awg_podcast/ YouTube: https://www.yo...

The guys talk with John Stephens of Luthers Pontoon who built a thriving boat rental business with a nearly zero marketing budget. Learn what strategies John used (or didn't use) to grow his business for nearly 20 years! [SPONSORS] - This show is sponsored by Von Mack Agency, Take My Boat Test, and WaveRez. Show Links: Website: https://www.watersportpodcast.com Facebook Page: https://www.facebook.com/awgpodcast Facebook Group: https://www.facebook.com/groups/1155418904790489 Instagram: https:/...

In this episode, Greg and Kevin plunge into the epic battle of online reviews – TripAdvisor vs. Google Reviews. The guys share their candid insights on the crucial platforms that can make or break your business, along with valuable advice on navigating the review landscape. [SPONSORS] - This show is sponsored by AAMP Agency and WaveRez. **ON SALE NOW** Tickets to the 3rd annual Watersport & Boat Tour Operators Forum - Now called "The Port" at Arival. October 9th-12th. Get all the details here....

Patrick Coughlin is a seasoned entrepreneur and well versed in managing and configuring marinas. As the founder of Lowcountry Watersports of Hilton Head, he has successfully built and operated a thriving water sports business, catering to locals and tourists alike. During our conversation, Patrick shares his insights and expertise on various aspects of marina management. From selecting the right configuration to implementing efficient systems, Patrick provides invaluable advice for both tenants...

Kevin & Greg discuss what to look out for when changing locations. Also, get an update on what the guys are seeing so far as the Spring season gets underway. [SPONSOR] - This show is sponsored by the Von Mack Agency. Check out their digital marketing services at https://vonmackagency.com Show Links: Website: https://www.watersportpodcast.com Facebook Page: https://www.facebook.com/awgpodcast Facebook Group: https://www.facebook.com/groups/1155418904790489 Instagram: https://www.instagram.com/a...

Captain Jeremy Perry runs a 100 passenger tour boat in Gulf Shores, AL. He shares with us what sets him apart from other tour companies, and how he exceeds expectations with his guests. [SPONSOR] - This show is sponsored by the Von Mack Agency. Check out their digital marketing services at https://vonmackagency.com Show Links: Website: https://www.watersportpodcast.com Facebook Page: https://www.facebook.com/awgpodcast Facebook Group: https://www.facebook.com/groups/1155418904790489 Instagram:...

Kevin and Greg discuss what they do when customers request to reschedule within the cancellation period. They also jump into some sub-topics such as credit card holds, and other issues with cancellation policies.

Kevin and Greg discuss Crypto Currency and why it could be great for our industry. Also, the guys try to make sense of Yelp's business model, and why businesses should still care about them. And some entertaining conversation towards the end about our previous guests and our best moments with them.

Kevin and Greg share their thoughts on how they handle refunds and cancellations, and what operators can do to provide a better customer experience. Some of the things you'll hear about in this episode include... Why negotiating with customers on refunds can often save you time and money. How your cancellation policy can hurt bookings if too aggressive. What to do when bad weather cancel's a trip. What Kevin thinks of customers who disregard cancellation policies.

In this episode, Kevin and Greg speak with Ben Calder, CEO of WhereWolf about enriching the check-in process. WhereWolf is an industry leading waiver software based out of Queenstown, New Zealand. Ben shares why getting data from customers during the check-in process is an amazing opportunity.

Kevin and Greg share their stories on reviews, and several best practices to make sure you're a master at responding to reviews! Greg's Review Tips Never respond to a review when emotional. Allow some time before responding to collect your thoughts. And while that time is passing, don't take shots of tequilla (Kevin's advice). Kill your customers with kindness and address the issue head on. Most people are objective by nature, and want to hear the other side of the story. Respond to nega...

Greg and Kevin have a spirited debate about TripAdvisor. Kevin loses his cool when it comes to TripAdvisor's pricing policies. Greg explains how best to use TripAdvisor in today's business environment.