Real Talk About Refunds & Cancellations - Episode #29

Kevin and Greg share their thoughts on how they handle refunds and cancellations, and what operators can do to provide a better customer experience. Some of the things you'll hear about in this episode include...

• Why negotiating with customers on refunds can often save you time and money.
• How your cancellation policy can hurt bookings if too aggressive. 
• What to do when bad weather cancel's a trip. 
• What Kevin thinks of customers who disregard cancellation policies.