Operations Shows

Dec. 16, 2021

Mistakes You Make In Your First Year Part 2 - Episode #60

Kevin and Greg run through some mistakes they've made while starting their businesses, and what you can do to avoid making them (Part 2). [SPONSOR] - This show is sponsored by AAMP Agency. Check out their digital marketing se...

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Oct. 8, 2021

Digital vs. Physical Photo Sales Featuring Co-founder & CEO Neal Belo…

The AWG guys welcome Neal Belovay from PicThrive to discuss physical vs digital photo sales.

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Sept. 30, 2021

Using SMS/Text Messaging For Guest Communication with Dustin Miller o…

Greg & Kevin welcome Dustin Miller of PPC Pros to talk about how SMS/text messaging communication can help optimize your business.

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Sept. 16, 2021

When Your Watersport Business Is Off The Beaten Path - Episode #52

Greg & Kevin discuss the pros and cons of operating a location that is far away from the destination it serves.

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Aug. 6, 2021

When Customers Exceed The Weight Limit On Jet Skis - Episode #48

Kevin and Greg give their take on how they've handled customers who exceeded the weight limit on Jet Skis.

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July 29, 2021

Boat Rental Fails & Insurance Talk with Brian Hirschi of Bear Lake Fu…

Brian Hirschi, Owner/Operator of Bear Lake Fun (Utah), joins the show to discuss a series of boat rental fails he shared on the AWG Facebook Group last week. The guys also talk about their struggles with insurance, claims, an...

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July 15, 2021

Customer Rescheduling, Credit Card Holds, Cancellation Policies - Epi…

Kevin and Greg discuss what they do when customers request to reschedule within the cancellation period. They also jump into some sub-topics such as credit card holds, and other issues with cancellation policies.

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June 24, 2021

Key West Watersports, Running A Large Operation, & Advice From a Lege…

Donny Kirkpatrick, GM of Sunset Watersports joins the show to discuss watersports in Key West, and his experience as a veteran operator for 25+ years. Sunset Watersports is one of the largest watersport operators in the count...

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June 17, 2021

Tips On Budgeting, Forecasting, and KPI's - Episode #41

Kevin and Greg discuss budgeting and forecasting for watersport operators. Discover some different approaches on budgeting as Greg breaks down key fundamentals. Greg also discusses what KPI's (key performance indicators) your...

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June 4, 2021

How Kevin Pivoted When The County Shut Down His Business - Episode #39

Back in 2019, Kevin's "Day of Play" tour was booming, but after citizen complaints, the county acted swiftly to shut it down. This episode goes into detail about his experience, how he pivoted, and discusses ways operators ca...

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May 20, 2021

What's The Deal With Bareboat Charters? - Episode #37

In this episode, Kevin and Greg have a discussion about bareboat charters and why it's confusing as hell. What is a Bareboat Charter? A Bareboat charter is an arrangement for the chartering or hiring of a ship or boat, whereb...

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April 15, 2021

The AWG Startup Series "Mentoured" Featuring Shawn Walsh Of Jet Ski T…

The AWG "Mentoured" Series provides an opportunity for new operators to come on the show to share their startup story, ask questions, and get advice on all aspect of running a watersport business. This episode features Shawn ...

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April 8, 2021

The Watersport "Gold Rush" & Predictions For The Future - Episode #31

Kevin and Greg talk about the surge in bookings and what they recommend operators should be doing to get the most out of it. They also discuss what the think the future might bring for the industry in a post-covid …

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April 1, 2021

Supply Chain Issues, Kevin's Rogue Boat, Creative Lead Gen Idea - Epi…

The guys talk about recent events in both the industry and with their businesses. Supply chain issues are hurting the ability to get more equipment and parts, and Kevin talks about what we need to do to prepare our businesses...

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March 25, 2021

Real Talk About Refunds & Cancellations - Episode #29

Kevin and Greg share their thoughts on how they handle refunds and cancellations, and what operators can do to provide a better customer experience. Some of the things you'll hear about in this episode include... Why negotiat...

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