Aug. 28, 2020
Kevin and Greg share their stories on reviews, and several best practices to make sure you're a master at responding to reviews! Greg's Review Tips Never respond to a review when emotional. Allow some time before responding to collect your thoughts. And while that time is passing, don't take shots of tequilla (Kevin's advice). Kill your customers with kindness and address the issue head on. Most people are objective by nature, and want to hear the other side of the story. Respond to nega...