Operations Shows

Sept. 16, 2021

When Your Watersport Business Is Off The Beaten Path - Episode #52

Greg & Kevin discuss the pros and cons of operating a location that is far away from the destination it serves.

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Aug. 6, 2021

When Customers Exceed The Weight Limit On Jet Skis - Episode #48

Kevin and Greg give their take on how they've handled customers who exceeded the weight limit on Jet Skis.

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July 29, 2021

Boat Rental Fails & Insurance Talk with Brian Hirschi of Bear Lake Fu…

Brian Hirschi, Owner/Operator of Bear Lake Fun (Utah), joins the show to discuss a series of boat rental fails he shared on the A…

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July 15, 2021

Customer Rescheduling, Credit Card Holds, Cancellation Policies - Epi…

Kevin and Greg discuss what they do when customers request to reschedule within the cancellation period. They also jump into some…

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June 24, 2021

Key West Watersports, Running A Large Operation, & Advice From a Lege…

Donny Kirkpatrick, GM of Sunset Watersports joins the show to discuss watersports in Key West, and his experience as a veteran op…

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June 17, 2021

Tips On Budgeting, Forecasting, and KPI's - Episode #41

Kevin and Greg discuss budgeting and forecasting for watersport operators. Discover some different approaches on budgeting as Gre…

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June 4, 2021

How Kevin Pivoted When The County Shut Down His Business - Episode #39

Back in 2019, Kevin's "Day of Play" tour was booming, but after citizen complaints, the county acted swiftly to shut it down. Thi…

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May 20, 2021

What's The Deal With Bareboat Charters? - Episode #37

In this episode, Kevin and Greg have a discussion about bareboat charters and why it's confusing as hell. What is a Bareboat Char…

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April 15, 2021

The AWG Startup Series "Mentoured" Featuring Shawn Walsh Of Jet Ski T…

The AWG "Mentoured" Series provides an opportunity for new operators to come on the show to share their startup story, ask questi…

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April 8, 2021

The Watersport "Gold Rush" & Predictions For The Future - Episode #31

Kevin and Greg talk about the surge in bookings and what they recommend operators should be doing to get the most out of it. They…

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April 1, 2021

Supply Chain Issues, Kevin's Rogue Boat, Creative Lead Gen Idea - Epi…

The guys talk about recent events in both the industry and with their businesses. Supply chain issues are hurting the ability to …

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March 25, 2021

Real Talk About Refunds & Cancellations - Episode #29

Kevin and Greg share their thoughts on how they handle refunds and cancellations, and what operators can do to provide a better c…

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March 11, 2021

Pricing Your Rentals & Tours PLUS Some Chatter On Dynamic Pricing & G…

Kevin and Greg discuss how operators should be pricing their tours and rentals, and some deep dives into some new and old topics.…

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March 4, 2021

Enriching Your Check-In Process With Ben Calder, CEO of WhereWolf - E…

In this episode, Kevin and Greg speak with Ben Calder, CEO of WhereWolf about enriching the check-in process. WhereWolf is an ind…

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Feb. 4, 2021

Increase Your Profit Margins by 50% With These Unique Upsells - Episo…

Kevin and Greg discuss some unique ways to increase your profit margins by using both tangible and intangible upsells. Some of th…

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