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Kevin and Greg share their thoughts on how they handle refunds and cancellations, and what operators can do to provide a better c…
In this episode, Kevin and Greg speak with Ben Calder, CEO of WhereWolf about enriching the check-in process. WhereWolf is an ind…
Kevin and Greg share their stories on reviews, and several best practices to make sure you're a master at responding to reviews! …
Greg and Kevin have a spirited debate about TripAdvisor. Kevin loses his cool when it comes to TripAdvisor's pricing policies. Gr…