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Kevin and Greg discuss what they do when customers request to reschedule within the cancellation period. They also jump into some…
Kevin and Greg discuss Crypto Currency and why it could be great for our industry. Also, the guys try to make sense of Yelp's bus…
Kevin and Greg share their thoughts on how they handle refunds and cancellations, and what operators can do to provide a better c…
In this episode, Kevin and Greg speak with Ben Calder, CEO of WhereWolf about enriching the check-in process. WhereWolf is an ind…
Kevin and Greg share their stories on reviews, and several best practices to make sure you're a master at responding to reviews! …
Greg and Kevin have a spirited debate about TripAdvisor. Kevin loses his cool when it comes to TripAdvisor's pricing policies. Gr…