Customer Feedback Shows

March 25, 2021

Real Talk About Refunds & Cancellations - Episode #29

Kevin and Greg share their thoughts on how they handle refunds and cancellations, and what operators can do to provide a better c…

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March 4, 2021

Enriching Your Check-In Process With Ben Calder, CEO of WhereWolf - E…

In this episode, Kevin and Greg speak with Ben Calder, CEO of WhereWolf about enriching the check-in process. WhereWolf is an ind…

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Aug. 28, 2020

Don't Feed The Bears (Responding To Negative Reviews)

Kevin and Greg share their stories on reviews, and several best practices to make sure you're a master at responding to reviews! …

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July 17, 2020

Let's Talk About TripAdvisor

Greg and Kevin have a spirited debate about TripAdvisor. Kevin loses his cool when it comes to TripAdvisor's pricing policies. Gr…

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