Customer Feedback Shows

In this episode, the guys chat with Steve Edwards, CEO of AAMP Agency. They reflect on the start of the 2025 season, what they have seen and what they expect. Then they give their thoughts on the future of all businesses with...

In this episode, the guys chat about Kevin's new book "From Mate to Millionaire". Greg interviews Kevin to ask him all about his time as an author. Kevin shares insights on his new book, and how deep he had to get to write it...

The guys talks about a common problem in the industry: an influx of new operators who lack the necessary experience and skills to run their businesses effectively. [SPONSORS] - This show is sponsored by Conversion Assist , Ta...

The guys talk with John Stephens of Luthers Pontoon who built a thriving boat rental business with a nearly zero marketing budget. Learn what strategies John used (or didn't use) to grow his business for nearly 20 years! [SPO...

In this episode, Greg and Kevin plunge into the epic battle of online reviews – TripAdvisor vs. Google Reviews. The guys share their candid insights on the crucial platforms that can make or break your business, along with va...

Patrick Coughlin is a seasoned entrepreneur and well versed in managing and configuring marinas. As the founder of Lowcountry Watersports of Hilton Head, he has successfully built and operated a thriving water sports business...

Kevin & Greg discuss what to look out for when changing locations. Also, get an update on what the guys are seeing so far as the Spring season gets underway. [SPONSOR] - This show is sponsored by the Von Mack Agency. Check ou...

Captain Jeremy Perry runs a 100 passenger tour boat in Gulf Shores, AL. He shares with us what sets him apart from other tour companies, and how he exceeds expectations with his guests. [SPONSOR] - This show is sponsored by t...

Kevin and Greg discuss what they do when customers request to reschedule within the cancellation period. They also jump into some sub-topics such as credit card holds, and other issues with cancellation policies.

Kevin and Greg discuss Crypto Currency and why it could be great for our industry. Also, the guys try to make sense of Yelp's business model, and why businesses should still care about them. And some entertaining conversation...

Kevin and Greg share their thoughts on how they handle refunds and cancellations, and what operators can do to provide a better customer experience. Some of the things you'll hear about in this episode include... Why negotiat...

In this episode, Kevin and Greg speak with Ben Calder, CEO of WhereWolf about enriching the check-in process. WhereWolf is an industry leading waiver software based out of Queenstown, New Zealand. Ben shares why getting data ...

Kevin and Greg share their stories on reviews, and several best practices to make sure you're a master at responding to reviews! Greg's Review Tips Never respond to a review when emotional. Allow some time before responding t...

Greg and Kevin have a spirited debate about TripAdvisor. Kevin loses his cool when it comes to TripAdvisor's pricing policies. Greg explains how best to use TripAdvisor in today's business environment.