Customer Feedback Shows

April 8, 2022

What To Look For When Moving Locations PLUS Market Update - Episode #…

Kevin & Greg discuss what to look out for when changing locations. Also, get an update on what the guys are seeing so far as the Spring season gets underway. [SPONSOR] - This show is sponsored by the Von Mack …

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March 2, 2022

Creating A Great Tour Experience with Captain Jeremy Perry - Episode …

Captain Jeremy Perry runs a 100 passenger tour boat in Gulf Shores, AL. He shares with us what sets him apart from other tour companies, and how he exceeds expectations with his guests. [SPONSOR] - This show is sponsored by …

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July 15, 2021

Customer Rescheduling, Credit Card Holds, Cancellation Policies - Epi…

Kevin and Greg discuss what they do when customers request to reschedule within the cancellation period. They also jump into some sub-topics such as credit card holds, and other issues with cancellation policies.

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May 13, 2021

Are Watersports Ready For Crypto? Also, Getting Real About Yelp Revie…

Kevin and Greg discuss Crypto Currency and why it could be great for our industry. Also, the guys try to make sense of Yelp's business model, and why businesses should still care about them. And some entertaining conversation...

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March 25, 2021

Real Talk About Refunds & Cancellations - Episode #29

Kevin and Greg share their thoughts on how they handle refunds and cancellations, and what operators can do to provide a better customer experience. Some of the things you'll hear about in this episode include... Why negotiat...

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March 4, 2021

Enriching Your Check-In Process With Ben Calder, CEO of WhereWolf - E…

In this episode, Kevin and Greg speak with Ben Calder, CEO of WhereWolf about enriching the check-in process. WhereWolf is an industry leading waiver software based out of Queenstown, New Zealand. Ben shares why getting data ...

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Aug. 28, 2020

Don't Feed The Bears (Responding To Negative Reviews)

Kevin and Greg share their stories on reviews, and several best practices to make sure you're a master at responding to reviews! Greg's Review Tips Never respond to a review when emotional. Allow some time before responding t...

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July 17, 2020

Let's Talk About TripAdvisor

Greg and Kevin have a spirited debate about TripAdvisor. Kevin loses his cool when it comes to TripAdvisor's pricing policies. Greg explains how best to use TripAdvisor in today's business environment.

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